Terms and Conditions
DAMAGE CLAIMS AND TERMS
Showroom Transport provides you the convenience
and protection of handling your needs through a select network of
transporters across the US, each of whom has a history of dependability
and are fully licensed and properly insured. Transporters
who fail to meet our standards are not accepted into the network
and those who do not maintain them are quickly removed. Therefore,
problems or damage claims will be minimal. In the event you
would have a claim, it would be the responsibility of the assigned
transporter to file it with their insurance carrier. However,
we do ask you to immediately advise us of any claim. Then,
part of our service to you is to facilitate the prompt and proper
handling of it and to do everything possible to obtain a rapid settlement
for you. Showroom Transport appreciates and thanks you for
your item transport business. Email address: firstname.lastname@example.org
Customer is responsible for getting an inspection
sheet from the driver both at the pick up location and delivery
location. Customer must do a walk around inspection with the driver
at each location. Damage must be noted on the inspection sheet that
the driver provides at the delivery location. In the event of damage,
customer is to provide Showroom Transport a copy of both inspection
sheets from the pick up location and the delivery location within
48 hours after receiving vehicle at the delivery location.
*Hail storm or elemental (dirt, rock chips,
stray birds, etc..) damage is not insured. If you choose to prevent
this type of damage, you MUST request an enclosed carrier.
PICKUP AND DELIVERY
The transporter will get as close to the pickup
and delivery address as the driver is comfortable.
Pickup and delivery times are based on good weather conditions,
we can not guarantee pickup or delivery times in bad weather. The
driver will use his/her best judgment when it comes to bad weather
CANCELLATION / REFUNDS / LATE-DELIVERY TERMS
In the statements below, a business day is a
weekday, Monday through Friday. A U.S. government holiday is not considered a business day.
In order to cancel an order, the customer must
call 1-800-462-0038 and ask for customer service. The customer will
receive a 7-digit cancellation number
If the customer's vehicle/item has not been picked
up after 9 business days of the first available pickup date, the
customer is entitled to $15.00 a day up to 50% of the total cost
of their order starting with the 10th business day. Cash-back
claims must be filed within 48 hours of the time the vehicle was
picked up. You will receive a claim number by phone.
If the vehicle/item has not been picked up within
14 business days of the first available pickup date, the customer
may cancel and is entitled to a full refund of their deposit. This
will only apply if the customer cancels the order and the vehicle
has not yet been picked up. Once the vehicle has been picked up,
the customer may not cancel for a full refund.
If the customer's vehicle/item has not been delivered
after 14 business days from the time it was picked up, the
customer is entitled to $25.00 a day up to 50% of the total cost
of their order starting with the 15th business day. Cash-back
claims must be filed within 48 hours of the time the vehicle/item was
delivered. You will receive a claim number by phone.
If Showroom Transport sends a truck to pickup
your vehicle/item and it is NOT ready to go, or it is NOT as described,
there will be a non-refundable MINIMUM fee of $300. This includes,
but is not limited to: wrong dimensions(length, width, height, and
weight), vehicle does not run, when we were told it does, and the
vehicle NOT being ready when we were told it was by the pickup location
when we called in advance.
IMPORTANT: Once the customer places an
order; If the customer cancels that order before or within
the guaranteed pickup window, the customer is entitled to a refund
minus a $175.00 service charge (or 10% of the total cost,
whichever is greater) per vehicle.
CANVAS COVERS/SHRINK WRAP (on Boats and Jet
Canvas covers must be removed as they will tear or fly off during
transport. Canvas covers tend to flap in the wind, damaging the
boat. If they are not removed, the carrier cannot be responsible
If shrink wrapped, and the shrink wrap becomes un-repairable, it
will be removed to avoid damage from the shrink wrap beating against
the boat. The carrier will not be held responsible.
Please make sure that your boat is secured properly to the trailer.
Extra straps, etc...
Showroom Transport can not be held accountable for damages
caused by the trailer if the boat is not properly secured to trailer.
(also, see information on trailers below)
TOWING OF TRAILERS (and boats/jet skis on trailers)
Customer is responsible for any repair costs associated with transport of trailers including tires, lights, bearings, storage fees, towing, and downtime. Customer is responsible for any fees associated with any mechanical issue to the trailer that would prevent the trailer to be towed safely. The driver must be reimbursed at or before time of delivery for any money he/she has spent on repair work. If customer is not available at delivery, then customer must make payment to Showroom Transport directly. Make sure items that are not mounted inside vehicle, boat or trailer we are moving are secure. We will not be held accountable for broken or missing items left inside an vehicle, boat or trailer we are shipping. Items that are mounted inside a vehicle, boat, or trailer must be mounted by the manufacturer of the vehicle, boat, or trailer in order for an insurance claim to be made if mounted item breaks due to an accident.
Boat Shipping to western states such as CA, OR, WA, ID, NV-- Customer is responsible to make sure boat has no zebra mussels on it. Please have the boat inspected for mussels before having us ship the boat. States listed above will give our driver a huge fine and make us pay for cleaning at inspection station. Customer is responsible for drivers fine, and the professional disinfecting of any live zebra mussels that are on the boat. Again, this is for boats being shipped to the west coast and NOT from the west coast.
Showroom Transport can not be held accountable for any damages associated with tire blowouts, bearing seizure or damaged caused by manufacturer defects or warn out parts. To prevent this, please have a certified mechanic check your tires, lights and mechanical parts before having Showroom Transport send a driver to pick up your item.
Showroom Transport can not be held accountable if trailer or boat detoriates due to old age, previous water damage or manufacture defects of an item we are shipping. This is rare yet may happen due to wind or road conditions.
Showroom Transport can not be held acccountable for any personal items left inside a vehicle, boat, or trailer.
ETA's: When you give you an eta either in invoice format or verbally, we do our best to be exact. In some cases trucks may get delayed. ETA means estimated time of arrival. You are welcome to call us to check on status 7 days a week. We are here to take your call.
Showroom Transport can not be held accountable if trailer or boat detoriates due to old age, previous water damage or manufature defects of an item we are shipping. This is rare yet may happen due to wind or road conditions.
Shipping of all items/vehicles:
Showroom Transport can not be held accountable for any personal items left inside a vehicle, boat, trailer. If shipping a vehicle, please let us know in advance that there will be personal items inside. These items must be placed in trunk of vehicle or securely inside and not to exceed over 100 pounds. If we do not know in advance, there may be an additional charge of up to $100.00 per 100 pounds. Showroom Transport will not be responsible of any missing or damaged personal items inside a vehicle.
Driveaway: This is when we send a driver to drive a bigger truck/bus/or motorhome.
Customer is responsible for any mechanical issues to unit.
Customer must have insurance on vehicle before we drive the unit.
ETA's: When we give you an eta in invoice format or verbally, we do our best be exact. In some cases trucks may get delayed. ETA means estimated time of arrival. You are welcome to call us to check on status 7 days a week. We are here to take your call. Please limit your calls to a few as we do not want to tie up our lines. The driver will call the pick up location in advance to picking up item(s) as well as he/she will call in advance to delivering.
*In the event of damage Showroom Transport or carrier assigned to transport item will not be held accountable for any additional costs other than the cost to fix or replace what was damaged. Customer is still responsible for the cost of transport.
If you have any questions regarding these terms and conditions,
please call us! We want you to be our next happy customer.