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Terms and Conditions

DAMAGE CLAIMS AND TERMS

Showroom Transport provides you the convenience and protection of handling your needs through a select network of transporters across the US, each of whom has a history of dependability and are fully licensed and properly insured.  Transporters who fail to meet our standards are not accepted into the network and those who do not maintain them are quickly removed.  Therefore, problems or damage claims will be minimal.  In the event you would have a claim, it would be the responsibility of the assigned transporter to file it with their insurance carrier.  However, we do ask you to immediately advise us of any claim.  Then, part of our service to you is to facilitate the prompt and proper handling of it and to do everything possible to obtain a rapid settlement for you.  Showroom Transport appreciates and thanks you for your item transport business.  Email address: sales@showroomtransport.com

Customer is responsible for getting an inspection sheet from the driver both at the pick up location and delivery location. Customer must do a walk around inspection with the driver at each location. Damage must be noted on the inspection sheet that the driver provides at the delivery location. In the event of damage, customer is to provide Showroom Transport a copy of both inspection sheets from the pick up location and the delivery location within 48 hours after receiving vehicle at the delivery location.

*Hail storm or elemental (dirt, rock chips, stray birds, etc..) damage is not insured. If you choose to prevent this type of damage, you MUST request an enclosed carrier.

PICKUP AND DELIVERY

The transporter will get as close to the pickup and delivery address as the driver is comfortable.

Pickup and delivery times are based on good weather conditions, we can not guarantee pickup or delivery times in bad weather. The driver will use his/her best judgment when it comes to bad weather conditions.

CANCELLATION / REFUNDS / LATE-DELIVERY TERMS AND CONDITIONS

In the statements below, a business day is a weekday, Monday through Friday. A U.S. government holiday is not considered a business day.

In order to cancel an order, the customer must call 1-800-462-0038 and ask for customer service. The customer will receive a 7-digit cancellation number

If the customer's vehicle/item has not been picked up after 9 business days of the first available pickup date, the customer is entitled to $15.00 a day up to 50% of the total cost of their order starting with the 10th business day. Cash-back claims must be filed within 48 hours of the time the vehicle was picked up. You will receive a claim number by phone.

If the vehicle/item has not been picked up within 14 business days of the first available pickup date, the customer may cancel and is entitled to a full refund of their deposit. This will only apply if the customer cancels the order and the vehicle has not yet been picked up. Once the vehicle has been picked up, the customer may not cancel for a full refund.

If the customer's vehicle/item has not been delivered after 14 business days from the time it was picked up, the customer is entitled to $25.00 a day up to 50% of the total cost of their order starting with the 15th business day. Cash-back claims must be filed within 48 hours of the time the vehicle/item was delivered. You will receive a claim number by phone.

If Showroom Transport sends a truck to pickup your vehicle/item and it is NOT ready to go, or it is NOT as described, there will be a non-refundable MINIMUM fee of $300. This includes, but is not limited to: wrong dimensions(length, width, height, and weight), vehicle does not run, when we were told it does, and the vehicle NOT being ready when we were told it was by the pickup location when we called in advance.

IMPORTANT: Once the customer places an order; If the customer cancels that order before or within the guaranteed pickup window, the customer is entitled to a refund minus a $175.00 service charge (or 10% of the total cost, whichever is greater) per vehicle.

CANVAS COVERS/SHRINK WRAP (on Boats and Jet skis)

Canvas covers must be removed as they will tear or fly off during transport. Canvas covers tend to flap in the wind, damaging the boat. If they are not removed, the carrier cannot be responsible for damages.

If shrink wrapped, and the shrink wrap becomes un-repairable, it will be removed to avoid damage from the shrink wrap beating against the boat. The carrier will not be held responsible.

Please make sure that your boat is secured properly to the trailer. Extra straps, etc...

Showroom Transport can not be held accountable for damages caused by the trailer if the boat is not properly secured to trailer. (also, see information on trailers below)

TOWING OF TRAILERS (and boats/jet skis on trailers)

Customer is responsible for any repair costs associated with transport of trailers; tires, lights, bearings, storage fees, etc. Customer is responsible for any fees associated with any mechanical issue to the trailer that would prevent the trailer to be towed safely. The driver must be reimbursed at time of delivery for any money he/she has spent on repair work. If customer is not available at delivery, then customer must make payment to Showroom Transport directly.

Boat Shipping to western states such as CA, OR, WA, ID, NV-- Customer is responsible to make sure boat has no zebra mussels on it. Please have the boat inspected for mussels before having us ship the boat. States listed above will give our driver a huge fine and make us pay for cleaning at inspection station. Customer is responsible for drivers fine, and the professional disinfecting of any live zebra mussels that are on the boat. Again, this is for boats being shipped to the west coast and NOT from the west coast.

Showroom Transport can not be held accountable for any damages associated with tire blowouts, bearing seizure, etc.

Showroom Transport can not be held accountable if trailer or boat detoriates due to old age, previous water damage or manufacture defects of an item we are shipping. This is rare yet may happen due to wind or road conditions.

Showroom Transport can not be held acccountable for any personal items left inside a vehicle, boat, or trailer.

ETA's: When you give you an eta either in invoice format or verbally, we do our best to be exact. In some cases trucks may get delayed. ETA means estimated time of arrival. You are welcome to call us to check on status 7 days a week. We are here to take your call.

Showroom Transport can not be held accountable if trailer or boat detoriates due to old age, previous water damage or manufature defects of an item we are shipping. This is rare yet may happen due to wind or road conditions.

Shipping of all items:

Showroom Transport can not be held accountable for any personal items left inside a vehicle, boat, trailer. If shipping a vehicle, please let us know in advance that there will be personal items inside. These items must be placed in trunk of vehicle or securely inside and not to exceed over 100 pounds. If we do not know in advance, there may be an additional charge of up to $100.00 per 100 pounds. Showroom Transport will not be responsible of any missing or damaged personal items inside a vehicle.

Driveaway: This is when we send a driver to drive a bigger truck/bus/or motorhome.

Customer is responsible for any mechanical issues to unit.

Customer must have insurance on vehicle before we drive the unit.

ETA's: When we give you an eta in invoice format or verbally, we do our best be exact. In some cases trucks may get delayed. ETA means estimated time of arrival. You are welcome to call us to check on status 7 days a week. We are here to take your call. Please limit your calls to a few as we do not want to tie up our lines. The driver will call the pick up location in advance to picking up item(s) as well as he/she will call in advance to delivering.

If you have any questions regarding these terms and conditions, please call us! We want you to be our next happy customer.

 

 
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Webpage Last Modified: Tue, 15 May, 2012 4:40 PM
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